We would like to make your arrival as carefree as possible. For this purpose, we will send you a PDF with so-called travel information five weeks before your arrival. Among other things, you will find instructions on how to hand over the finca (key box or in person), as well as the landlord's telephone number. We recommend that you contact the owner before your arrival to check whether the communication is working. Then you can simply contact the owner during your arrival should any questions arise. If you are unsure about the language, you can also call us during our telephone hours and we will help you as best we can. Please understand that our teams are located in Germany, so immediate assistance on-site can primarily be provided by the contact person.