What can I do if there is a defect on-site?

Unfortunately, it happens from time to time that a few discrepancies arise during the stay. If you notice on-site that something does not quite meet your expectations, please forward the defect immediately to the contact person on site, as the landlord must be given the opportunity to remedy defects on-site and take remedial action. If necessary, you can also document this for illustration.

We will be happy to help you as an intermediary should any communication difficulties arise. Please understand that our teams are located in Germany, so immediate on-site assistance can be provided by the contact person first and foremost. Please note here that Fincallorca only acts as an intermediary between you and your contractual partner, the owner. Therefore, any claims will be directed to them.

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