I received my partial refund after the cancellation but the service fee was withheld. What is the reason for this?

The service fee is excluded in the event of a refund due to cancellation.
With the service fee we compensate the expenses of our team in processing the booking as well as in cancelling the booking (permanent contact with the landlord, etc.). It is excluded from the possible stay on the finca and is therefore also charged independently of the finca or length of stay.
You can also find more information about our service fee on the website of the respective finca under the advertised night price.

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