What is the cancellation policy for 2022?

Free cancellation up to 28 days prior to arrival is currently not offered by our landlords for 2022 bookings.

For reservations with arrival in 2022 our regular cancellation conditions apply.

These are as follows:

6. Withdrawal by the customer before the beginning of the booking (arrival) / Cancellation costs

6.1. It is pointed out that no legal right of withdrawal exists for contracts on holiday properties vis-à-vis lessors, either domestic or foreign; furthermore, in accordance with § 312g (2) sentence 1 clause 9 BGB, no right of revocation exists for contracts on holiday properties concluded at a distance. However, a right of withdrawal does exist if the contract is concluded away from business premises. Nevertheless, the customer is granted a contractual right of revocation by the lessor for contracts mediated by FINCALLORCA, in accordance with the following provisions, unless the lessor has explicitly specified a deviating regulation in the offer. The declaration of revocation before the beginning of the booking should exclusively be directed towards FINCALLORCA as the lessor’s commercial agent. It is strongly encouraged to declare revocation in the text form.
6.2. Lessors can – unless contractually agreed otherwise – charge the following lump sum revocation fees in case of revocation, to be collected by FINCALLORCA as the collection representative. Their calculation takes into account saved expenses as well as a typically possible occupancy of the holiday property in another fashion. These lump-sum revocation fees are as follows:
a) For revocations up to 90 days before the beginning of the booking, 30% of the rental price.
b) From the 89th day up to and including the 60th day before the beginning of the booking, 50% of the rental price.
c) From the 59th day up to and including the 30th day before the beginning of the booking, 75% of the rental price.
d) From the 29th day up to and including the day on which the booking begins, and in case of non-arrival without a declaration of revocation, 90% of the rental price.
6.3. In case the lump sum revocation costs are asserted in accordance with the aforementioned provisions of Clause 6.2, the lessor is not obligated to provide proof of a different occupancy of the holiday property over the originally agreed contract period. Nevertheless, the customer expressly reserves the right to prove directly vis-à-vis the lessor or vis-à-vis FINCALLORCA that the lessor actually did not incur any damages or incurred significantly lower damages than the respectively asserted lump sum compensation. If such proof is provided, the customer shall only be obligated to pay the lower amount.
6.4. The lessor, or FINCALLORCA as its representative, reserve the right to, in the place of the lump sum compensation, assert compensation for the precise loss under consideration of income from another occupancy as well as expenses saved. In this case, the calculation must be proved to the customer with substantiation.
6.5. The customer expressly reserves the right to prove directly vis-à-vis the lessor or vis-à-vis FINCALLORCA that the lessor actually did not incur any damages or incurred significantly lower damages than the respectively asserted lump sum compensation. If such proof is provided, the customer shall only be obligated to pay the lower amount.
6.6. In each instance of a revocation, the customer is entitled to appoint a replacement person, pursuant to the booking contract, who enters into the contract concluded with the customer and takes on all rights and obligations. The lessor can either themselves or via FINCALLORCA as its representative object to the entry of the replacement person into the contract if said person or their fellow traveller(s) do not meet the contractual agreements or other contractually agreed essential circumstances necessary for the performance of the contract and the contractual use of the holiday property.
6.7. It is expressly recommended to take out travel cancellation insurance as well as insurance to cover repatriation costs in case of accidents or illness. Said insurance can be taken out via FINCALLORCA.

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