Before my departure

Changes to my booking

• The main booking person cannot travel with us, how do I transfer the booking to my name?
• The flight dates do not match my arrival and departure dates for the finca, can I move the booking accordingly?
• I would like to change my travel dates, do you offer a free rebooking?

Holiday Extras

• Is it possible to deliver groceries to the finca before arrival? Can the landlord go shopping for us?
• Do you also offer rental cars?

Travel information

• When will I receive detailed travel information and what does it contain?
• Can you send me the exact location of the finca by e-mail so that I can view the location via Google Maps?
• Why does my travel information only show the coordinates of the finca but not a correct address?

Finca features

• Do I have to bring my own towels and bed linen?
• What is the access road to my finca like?
• We are travelling with a baby, does my finca have a baby cot and high chair?

Check-in & Check-out

• What do I do if I have problems getting there?
• How is the property handed over?
• Can I arrive before the check-in time or after the check-out time?
• How are the arrival and departure times handled?